Refund policy
WarmPaws Refund Policy
We want you and your pet to be completely happy with every purchase. If you're not satisfied, we're here to help.
Returns You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
Non-Returnable Items
- Items damaged due to misuse or improper handling
- Items returned more than 30 days after delivery
Refunds Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges If your item arrived damaged or defective, we'll replace it at no extra cost. Contact us at customerscare@warmpawsstore.com within 7 days of delivery with a photo of the issue.
Return Shipping Customers are responsible for return shipping costs unless the item was defective or incorrectly sent.
Contact Us For any return or refund questions, email us at customerscare@warmpawsstore.com.